Frequently asked questions

At what conditions are Kägi products best stored?
We recommend that our products are kept cool and dry, but are not stored in the refrigerator. Ideal storage temperature: 16 to 18 degrees Celsius. After being opened, Kägi products are best kept in a freezer bag closed with a sealing clip, or stored in an airtight container.

Can I visit the Kägi bakery?
We maintain extremely high quality standards for our products. Accordingly, in the interests of consumers and as a food manufacturer, we need to comply with stringent hygiene regulations. For this reason, visits to our Kägi bakery are not possible.

Can I also order Kägi products online?
Unfortunately, you will not be able to order our Kägi products from us directly. Our delicious wafers however are available in many parts of your region. Should you be unable to find a desired product, then please get in touch with us and we will try to assist you further.

What do I do, if something is wrong with my Kägi product?
Please let us know the exact problem and provide us with the product name, best-before date and production code (comprising of two letters). We will then discuss the matter with our Quality Manager and get back to you as quickly as possible to try and resolve the issue.

Is it possible to obtain free samples?
We receive lots of enquiries regarding free products. Unfortunately, we are unable to respond to everyone's request. For this reason we do not send out product samples.

How can I obtain advertising material?
Our advertising material is produced and distributed for special promotions. A small selection of advertising items is available in our Kägi Shop in Lichtensteig.

Please do not hesitate to contact us, should you have further questions.